- shipping and delivery
- product description
- acceptance of order
- delivery time
- cancellation, returns and refund
- order enquiries
cancellation, returns and refund
You may cancel or make any changes to your order before a dispatch confirmation email is sent to you.
Please check the goods before opening to ensure that the correct products are sent to you. If you find that any product that sent to you does not correspond to your order, please contact us at firstname.lastname@example.org immediately and return such product in its original packaging, unopened and unused within 7 business days upon receipt of such product. We shall endeavor to make a refund to your PayPal or Alipay account within 14 business days upon receipt of such returned item.
Due to hygiene reasons, we are unable to accept returns on any used or opened products.
For the avoidance of doubt, acceptance by you or your representative of your order delivered by Fedex or other courier service providers shall mean receipt of such order.
Please note that any shipping charges are non-refundable and you shall bear all shipping charges for returning a product.